Privacy Policy

Effective Date: 6/21/23

About InCourage Health

At InCourage Health LLC (“InCourage Health”, “ICH”, "We", "Us" or "Our"), we respect your privacy and take protecting it seriously. This Privacy Policy covers our collection, use and disclosure of information we collect through our website and Services, www.incourage-health.com owned and operated by InCourage Health LLC. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. The use of information collected through our Service shall be limited to the purpose of providing the Service for which you have engaged us.

Definitions

"Customer" is any person or entity that maintains an account with InCourage Health using the Services we provide. InCourage Health is a controller of our Customer’s information.
"Subscriber" is any person or entity that our Customers contact through the use of InCourage Health Services. Subscriber information is controlled by Customers and provided to InCourage Health for processing at their direction. A Subscriber is a Customer of InCourage Health.
"Visitor" is any person that visits our website.
"You" and "Your" could refer to a Customer or Subscriber based on context within this policy.

Information We Collect

InCourage Health does not sell Customer, Subscriber or Visitor information we collect to anyone. It is used solely for the purposes of communication through our website and blog.

Information We Collect Automatically:

While visiting our site and while using InCourage Health Services, InCourage Health collects information about your device and usage. Information may include, but is not limited to, the following:

Device Identifiers:

We collect online and device identifiers like IP address, geographic information, and browser and operating systems. This includes mobile devices using our Mobile Applications.

Service Usage:

We collect information about how you use our Services which includes dates/times of access and browsing activities performed on our site. InCourage Health also uses cookies, HTML5, and log files. See the Security section of this policy for more information.

Information We Collect From Other Sources:

InCourage Health may gather information about you from publicly available sources including, but not limited to, your website domains and URLs, company information, publicly available social media accounts and other publicly available websites.

Use of Information

InCourage Health will use your information for legitimate and lawful purposes including, but not limited to the following.

Sending Newsletters and Marketing:

InCourage Health will subscribe you to our newsletter(s), we will use your name and email address to send the newsletter to you. InCourage Health will promote our new products, services, and other materials to you when they are launched. If you no longer wish to receive our newsletters or marketing, you may follow the unsubscribe instructions contained in each of the communications you receive.

Sending Service Related Emails:

We may send you service related email announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. You do not have an option to opt out of these emails, which are not promotional in nature.

Personalizing Your Experience:

Based on your information, InCourage Health may personalize aspects of our Service to provide you a better user experience. This may include automatically creating content using your information. You can always choose to use the content we create or delete it.

Improving Our Services:

Your information may be used to provide insights that allow us to continually improve the Services we provide. InCourage Health may use your data individually or combine it with other data to establish trends. We may present you opportunities through surveys, or we may contact you directly, to opt-in to additional 1-on-1 communications to provide us feedback on our services, participate in a Beta release group, or participate in other forms of interviews.

Detecting Fraud and Misuse of our Services:

We use your information in a variety of automated and manual analysis to ensure we process only legitimate and lawful emails from our Customers. InCourage Health may use your data individually or combine it with other Customer’s to establish trends. This benefits all Customers as it reduces spam and allows our deliverability to remain high.

Testimonials:

We post Customer and Advocate testimonials on our website, which may contain personal information. We do obtain your consent to post names along with testimonials via email prior to posting the testimonial on our website. However, if you wish to request the removal of your testimonial, please contact us.

Meeting Legal Requirements:

We reserve the right to disclose your personal information as required by law, such as to comply with a subpoena, bankruptcy proceedings or similar legal process, and when we believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud and/or to comply with a judicial proceeding, court order, or legal process served on our website.

Data Inquiries

"I Am A Subscriber To An Email List Processed By InCourage Health"

We collect your information under the direction of our Customers, and have no direct relationship with you, whose personal data we process. We work with our Customers to help them provide notice to their subscribers concerning the purpose for which personal information is collected.

We do not contact you directly. We do not sell or share your information with any other Customer, Subscriber, or Visitor unless explicit consent is granted by you.

Information You Provide To Us:

When you fill out an InCourage Health provided sign-up form, you provide us information directly like your name, email address, and other contact information you may provide that is not solicited.

Information We Collect Automatically:

When you interact with our emails, we collect information about your Service usage like the date and time you opened the email, any links you clicked and when you clicked them.

Use of Information

Detecting Fraud and Misuse of our Services:

In order for InCourage Health to prevent Spam and protect Inboxes, we review Customers' mailing lists, which contain your data, with a variety of automatic tests. Our staff also manually reviews mailing lists, and your data, for any signs of irresponsible emailing by our Customers.

Providing Services to Our Customers:

We will retain personal data we process on behalf of our Customers for as long as needed in order to provide services to our Customers.

Meeting Legal Requirements:

We will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Business Transition:

In the event we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal information will likely be among the assets transferred. You will be notified via email of any such change in ownership or control of your personal information.

Information We Share

We will share your personal information with third parties only in the ways that are described in this privacy policy and our Data Processing and Security Terms to provide the email marketing services described on our website.

We use other third parties to provide our Services. When you sign up for our Services, we will share your personal information only as necessary for the third party to provide that Service. This could include billing information provided to a credit card processing company to bill you for services or location, geographic information, device IDs, and online identifiers for personalization, or contact information to provide Live Chat and other Customer Support services while using our website.

Transfers to subsequent third parties are covered by the provisions in our Policies regarding notice, choice, and the service agreements with our Customers.

Choices Concerning Your Data and Our Service Providers

InCourage Health does not disclose or distribute collected personal information to non-agent third parties. InCourage Health will offer individuals the opportunity to choose (opt-out) whether their personal information is to be disclosed to a non-agent third party.

InCourage Health will provide the opportunity to choose (opt-in) when their personal information to be used for a purpose other than the purpose for which it was originally collected. InCourage Health will provide individuals with reasonable mechanisms to exercise their choices by contacting us or following instructions as presented in this policy.

U.S. Regulation

InCourage Health LLC is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, InCourage Health LLC may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

Access To Personal Information

Upon request we will provide you with information about whether we hold any of your personal information. If your personal information changes, or if you no longer desire our services, you may correct, update, delete or deactivate it by making the change on our member information page or by contacting us. We will respond to your request within 30 days.

We will retain your information for as long as your account is active or as needed to provide you our Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may retain your information for other legitimate business purposes for the benefit of you, other Customers, and ourselves.

Security

The security of your personal information and our Customer’s information is important to us.

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us.

What About Cookies and Other Tracking Technologies?

What are Cookies?: Cookies are small pieces of text sent by your web browser by our website. A cookie file is stored in your web browser and allows us, our partners, advocates, and other service providers to recognize you and make your next visit easier and our Service more useful to you.

How InCourage Health Uses Cookies:

We and our analytics or services providers use technologies, such as cookies, beacons, tags, and scripts, to analyze trends, administer our website, tracking users' movements around the website, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

Your choices regarding InCourage Health cookies:

You can control the use of cookies within your individual browser settings. If you reject non-essential cookies, you may still use our website, but your ability to use some features or areas of our website may be limited or unavailable. If you would like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

What About Log Files?

As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and clickstream data.

We use this information to analyze trends, administer our website, track Visitors' movements around our website, and gather demographic information about our Visitors as a whole. We do link this automatically collected data to other information we collect about our website Visitors.

Social Media Features

Our website includes social media features, such as the Facebook "Like" button. These features may collect your IP address and the page you are visiting on our website. It may also set a cookie to enable the features to function properly. Social media features are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing it.

Notification Of Privacy Policy Changes

We may update our privacy policy to reflect changes to our information practices. If we make any material changes, we will notify you or our Customer by email (sent to the email address specified in your account) or by means of a notice on our website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Links To Other Sites

Our website includes links to other websites whose privacy practices may differ from ours. If you submit personal information to any of those websites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit. This privacy policy applies only to information collected by our website.

Public Forums

Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Our Blogs are managed by a third party application that may require you to register to post a comment. We do not have access or control of the information posted to this blog. You will need to contact or login into the third party application if you want to remove the personal information that was posted to the comments section. To learn how the third party application uses your information, please review its privacy policy.

If you have any questions or suggestions regarding our privacy policy, please contact us via email at incourage@InCourage-Health.com or via postal mail at InCourage Health LLC, 17280 County Road 3 NE, Miltona, MN 56354, USA.